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Got Gigabit... Need XB6?

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Official Employee

Re: Got Gigabit... Need XB6?

Hey @Chicago6!

 

I can have an XB6 shipped to you. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, street address including city state and zip code, and the account number or phone number associated with your services. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert

Re: Got Gigabit... Need XB6?

@Chicago6,

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


The Forums stick this horrible banner after all my posts automatically. I'm sorry.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Silver Problem Solver

Re: Got Gigabit... Need XB6?


@Chicago6 wrote:
They did not - I got a self install kit.

I don't have gigabit but I do have the XB6.  I checked to see if D3.1 was available in my market first (Houston).

 

Then I called 1800comcast and scheduled an installation.  I was charged $40.

https://www.xfinity.com/gig

https://www.xfinity.com/gig#RolloutPlan

 

I assume you already did this.  

You don't have to rent an XB6  - you can purchase a D3.1 Comcast retail modem.

https://forums.xfinity.com/t5/Internet-Archive/Compatible-Modems/m-p/2920665#M236540

https://www.xfinity.com/support/articles/list-of-approved-cable-modems

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Got Gigabit... Need XB6?

They did not - I got a self install kit.
Silver Problem Solver

Re: Got Gigabit... Need XB6?


@Chicago6 wrote:
Hi all,

I recently upgraded to gigabit and realized that my current XB3 modem/router is DOCSIS3.0 and not DOCSIS3.1. How can I get a XB6? My local store doesn't know.

Did a technician do an install?  If they did, it is their responsibility to install the XB6.  I'm transferring this thread to the Home Network because it is not an xFi issue.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
New Poster

Got Gigabit... Need XB6?

Hi all,

I recently upgraded to gigabit and realized that my current XB3 modem/router is DOCSIS3.0 and not DOCSIS3.1. How can I get a XB6? My local store doesn't know.