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Going out of my mind!

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Going out of my mind!

I need to survive 2 more months of Comcast, and I think it might break me! Today I saw my fifth technician. He tinkered with some stuff, admitted he didn’t really change anything, but the connection was working when he left... then cut out 30 minutes later. I honestly don’t know what to do. I bought a new router when I couldn’t revive my (only 2 years old) one after a factory reset. My last three technicians assured me that my 8 month old SB6141 modem is fine, and that a swap probably isn’t necessary because the signal level varies between -19 and +8 (that was in the 30 minutes my technician was here today).

I am running out of money, data, and sanity trying to have working internet. Can anyone look at my logs and translate? This is just from the past hour or so.


May 14 2018 19:19:22 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:18:43 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:18:04 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:17:42 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:16:42 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:16:24 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:16:19 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:16:01 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:15:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:15:05 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:15:01 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:14:42 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:14:05 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:13:46 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:13:42 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:13:23 3-Critical R04.0 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:12:46 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
May 14 2018 19:11:31 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:38 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:13 5-Warning D04.1 ToD request sent - No Response received;CM-MAC=04:4e:5a:31:1c:fc;CMTS-MAC=00:01:5c:7f:9c:67;CM-QOS=1.1;CM-VER=3.0;
Diamond Problem Solver

Re: Going out of my mind!

Those errors corroborate that there are RF signal / connection / line quality problems.

 

Since you've already had multiple tech visits, I'm going to try escalating your ongoing issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic.

 

 

Frequent Visitor

Re: Going out of my mind!

That started last night on my 6141. Congratulations! Comcast has decided to EoL the model if it doesn't receive the latest firmware, and they're the only ones who can do that, but they haven't sent an update out in over two years. Be prepared for an onslaught of customer service reps trying to talk you into leasing a newer model. They did that to me a few years ago with a different modem, and it's just as fun as it sounds. 

Diamond Problem Solver

Re: Going out of my mind!


@figarojones wrote:

That started last night on my 6141. Congratulations! Comcast has decided to EoL the model if it doesn't receive the latest firmware, and they're the only ones who can do that, but they haven't sent an update out in over two years.  :


FWIW, the retail version of the 6141 does not show up as being "EOL" on their "Approved Modems List". AFAIK, only the leased version of the 6141 is EOL.

Official Employee

Re: Going out of my mind!

Hello Megpeoples7, I can look into your your signal issues and check the health of your equipment on my end. First I will need to verify your account information to gain access. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".

 

 

@figarojones, I can assist you with your equipment concerns as well. You can also send me a private message with your account information and we can get this taken care of for you. 

I am an Official Comcast Employee.
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