Community Forum

Gigabyte Speed internet is VERY slow

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Diamond Problem Solver

Re: Gigabyte Speed internet is VERY slow

What is the exact make and model number of your modem ?
New Poster

Gigabyte Speed internet is VERY slow

I just subscribed to gigspeed internet today, currently (at around 9:23 pm) I'm only getting 6 Mbs~ over wifi even on Xfinity's own speed test website (http://speedtest.xfinity.com/results/JDNVOZJGVUHYUK2). I understand speeds will be lower over wireless, but when im getting 6/1000 Mbs, I feel like there is definitely something wrong. This is literally <1% of what I'd paid for. I've tried everything from restarting the router and changing channels. Restarting the router only works for about 10 minutes before the speed tanks again. I just moved from one part of my neighbourhood to another too, I feel like @Comcast has a network congestion issue on their end, but I don't know how to get them to address it.  Tips?