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Getting 35mbs on 250mbs plan

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New Poster

Getting 35mbs on 250mbs plan

I have read the very lovely troubleshooting post by nerdburg but it was not able to resolve my issue.

 

This has been ongoing for a while but I was only able to setup a direct connection test tonight. I have included a historic capture from speedtest as an example but most of those results are not from the same setup. I normally use an eathernet over powerline connection or wifi connection but for the purposes of my test tonight I have directly connected to my modem to remove all other variables. I am consistently getting 35mbs download speeds tonight with this setup (and you can see from the history log the best I have ever seen was 119).

 

Thank you in advance for any advice or help!

 

Direct connection via cat6 cable.

 

plan_details.jpg

speedtest.jpg

modem_details.jpg

Expert

Re: Getting 35mbs on 250mbs plan

Hi @mundane looks like you have some dismal signal levels there. If you've tried everything related to wiring in the guide, then it's probably time for a tech visit. 

 

Tip: If you need service, sign up for the Service Protection Plan (SPP). It's around $6 a month and you must keep it for at least 60 days after your service call. If you have SPP, you won't incur a service charge. It's not nefarious! Comcast wants you to sign up. You can do so when you schedule an appointment.

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

 

 


I am not an employee.
New Poster

Re: Getting 35mbs on 250mbs plan

@nerdburg you rock! Thank you for taking the time to provide information like this.

 

I highly doubt the issue is the connection from the wall outlet to the modem. I suspect the real issue is with bad in wall wiring. I know that comcast does not cover wall finish wiring but would a service visit be able to diagnose which part of the system was the problem? 

Expert

Re: Getting 35mbs on 250mbs plan

Your tech will be able to figure it out for you and give you some options. It's pretty much what they do all day, so even the newest tech is pretty good at it. If they can't fix the wiring in the wall, they may be able to run a new line another way or they may have some other suggestions on how to best configure everything. 

 

Keep us posted! 


I am not an employee.
Official Employee

Re: Getting 35mbs on 250mbs plan

Hello mundane, I can look further into your account and signals from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.