Community Forum

Gateway Router is Blocking Websites

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Gateway Router is Blocking Websites

All of a sudden my Gateway router started blocking 3 of my websites. It happens no matter what browser I am using. No settings have been changed in my computer. No sites are blocked. If I turn off the wifi I can access these sites from my phone. These sites are available for anyone else meaning they are working fine. These are my business websites and I need them back asap. All other sites that I go to also work fine.  What the heck happened.

Gold Problem Solver

Re: Gateway Router is Blocking Websites

When one customer cannot reach a site but others can, it usually means the site is blocking that customer's public Comcast IP. You might try asking the site's admins for help with this. You can look up your IP at "".

What does a trace to the site show? In Windows, open a Command Prompt window, enter

    tracert [sitename]

and post the output.