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Folders and emails have disappeared with "new" Comcast email format

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Official Employee

Re: Folders and emails have disappeared with "new" Comcast email format

Hi chartini, I apologize for your experiences with your email. I will forward this to the right team, and will send you a private message to further assist.

 

Thank you

Expert

Re: Folders and emails have disappeared with "new" Comcast email format

I'm going to escalate this to the forum admins to get someone to look at your account.

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New Poster

Re: Folders and emails have disappeared with "new" Comcast email format

No this does not help.  I've tried everything suggested in this forum.  I've even tried to "chat" with a comcast rep but after trying to connect for 2 hours, I gave up.  There must be some type of glitch when comcast changed over to the new format.  Can someone from Comast resolve this issue?  I don't have hours to wait to talk to someone and these folders have important information I need.

Expert

Re: Folders and emails have disappeared with "new" Comcast email format

New Poster

Folders and emails have disappeared with "new" Comcast email format

I opened up my email on Friday 12/9 and all old emails and all my folders are missing.  The only emails I have are new ones.  The first email in my inbox is "

Welcome to XFINITY Connect Email! Let’s get started

and this does not address how to access these important folders.  Does anyone have any ideas on where to retrieve these?