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Latoque wrote: I just tried it and I am unable to duplicate what you describe. ...
On Windows, if there is more than one attachment, Appsuite downloads them as a .ZIP "compressed folder". In Win 10 at least, you can open the folder just by double-clicking it, which gets you to the individual files it contains.
I just tried it and I am unable to duplicate what you describe. If I download an attachment it just appears in my Downloads folder as it should. Are you using a desktop email client like Outlook? There is nothing in the webmail software or settings that would account for this.