Xfinity plant
Xfinity globe
Community Forum

Email will not sync to new phone

Regular Visitor

Email will not sync to new phone

I just bought a Note 8. My Comcast (Xfinity) emails will not sync to this device. Any suggestions?

Expert

Re: Email will not sync to new phone

I'm not familiar with Android devices, but exactly what happens when you try to enable the account on the phone?  Does is auto-configure it for you after you input your user ID and password?

Regular Visitor

Re: Email will not sync to new phone

I have installed my Comcast (Xfinity) email on the Note 8 and narrowed down the problem. The issue is that it will only sync new emails if I am on data. It will not do so if I am using WiFi.