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For replies, in Mail settings, uncheck insert original email text to a reply. For forward, looks like you have to delete them.
I can't find any drop-down menu that looks like that. Please back up and tell me where to go from my sign-in page. Thanks.
Are you still in the old email format, or the new one? Look in the address bar of your browser; if it says Zimbra you still have the old one. If it says Appsuite you are in the new one.
Appears to be Zimbra.
OK then on the Inbox page, go to Preferences>>>>Email>>>>>>Composing. Click on that and you will see the options to change the default of what happens when you forward or reply to a message. It looks like this-----------------------