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Email folders

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Email folders

My Comcast email is acting up.  When I try to rename a folder, I get a red circle with line obliquely through it, and the app seizes up.  I am also unable to add new folders or sub folders any more (I get the same red circle and seizing).  What could be causing this?  Solution?

New Poster

Re: Email folders

I am replying to my own question!

I was unable to get a response in the Forum (only waited 20 minutes).

I tried to "Chat" and call Comcast through the website.  Totally impossible and a waste of time.

I had the Comcast service telephone number.  I called then directly.  Two technicians were ultimately successful (they "reset" my account, apparently necessary due to a system upgrade).

Bottom line:  Call Comcast directly!