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Email Verification

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Email Verification

I frequently log in to my home Comcast email account from my computer at work.  Today when I tried to log in, I got a message that I needed to verify my identity.  The system asked my to enter another non-Comast email address for password recovery.  Then a second question came up to enter my mobile number and type in the verification code that the system would send out to access my account.  I don't have a cell phone.  How can I bypass this step?

Expert

Re: Email Verification

Can you sign into the account normally when not at work?

Regular Visitor

Re: Email Verification

Yes, no problem.  The issue happens when I'm accessing the account from remote.  It the past when this screen came up, there was an option to skip it and go to your email.  This time it required the user to enter a code received on your mobile phone to access the email account.

Expert

Re: Email Verification

I'll suggest that you call Comcast security and see if this is legitimate.  Something is going on with your work network maybe.  Comcast is suddenly not recognizing the computer at work when it was before.

 

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