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Email Error Messages - For Your Email Product Team

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Email Error Messages - For Your Email Product Team

Dear Xfinity / Comcast:

 

Here are some of the various error messages when trying to login to Xfinity Connect, particularly the email app, and how I get them. Please share this information with your Product Managers/Owners, Developers, QA and  IT management teams.

  1. This is the URL I use to login: https://login.comcast.net/login?app=mail&s=portal&continue=http://xfinity.comcast.net/?cid=xfinityco...
  2. Once a successful login occurs, I am redirected here: https://my.xfinity.com/?cid=xfinityconnecttocomcastnet 
  3. I then click on the "envelope" icon in the header to access my email.
  4. These are the various messages I have received in response to clicking the "envelope" icon:

502 Bad Gateway

The server returned an invalid or incomplete response.

https://xfinityconnect.mail.comcast.net/?cima.ticket=U0dUAQEAABT5M-KmVrHmsCFZqMQzOrwj0sBVdRAM2J0ilwz...

 

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /appsuite/api/comcast/openid.

Reason: Error reading from remote server

 

Connection Time Out. Please Retry. (Note that "Retry" is a hyperlink that sends a call to the server and attempts to recall the page.)

 

Connection Timed Out. Please Try Reloading the Page. (Note that "Reload" is a hyperlink that sends a call to the server and attempts to recall the page.) Once "reload" is clicked the URL reads: https://connect.xfinity.com/appsuite/#!!&waitSeconds=30

 

This one is not a message but the following behavior: I click on the "envelope" icon in the header and a new tab opens and redirects me back to the "Home Page" from which I came: https://my.xfinity.com/?cid=cust&state=eyJmYWlsdXJlQ291bnQiOjAsInR6T2Zmc2V0IjoiLTI1MjAwMDAwIiwidWlTd...

 

If I am fortunate enough to get into my email account which does happen on occasion, a whole host of other slow and problematic behaviors occur.

 

Hopefully, this will help you solve your scripting and networking issues which are many.

 

Expert

Re: Email Error Messages - For Your Email Product Team

To try and solve the redirects ----------------------

 

Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session. If that doesn't do it, then try using a different browser.

 

For the 502 error see here----------------

 

http://forums.xfinity.com/t5/Email-Web-Browsing/502-Bad-Gateway/m-p/3004593#M188447

 

And again one of the things suggested is what I posted above.