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New Poster


Since I upgraded to extreme 400mbps my internet has slowed down below 200mbps up to 300mbps and tv has gone out on x1 boxes I have spent hours on phone and chat with tech support I have had techs at home that confirm all wiring is excellent with no fix for internet speed. I have new modem new cat 6 hard wire connection and it is only a 6 foot long cable direct to modem, Computer is less than a year old and all settings, software and hardware have been check by my son who has a Masters degree in Information Technology  and I have even tried 4 other Computers with hard line to modem. Anyone have any sugestions?

Regular Contributor


Can you access and copy what it says the downstream and upstream signal values are?

Sounds like a power or SNR issue.



What do the modem's signal stats look like ? Try getting them here or here

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

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