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I've asked an employee to check the CMTS for real-time and historical RF signal reports from your modem. They can also check your local node/plant for any degradation or error reports. You can expect a reply in this thread.
I can take a deeper look at your account and the node to see if there is something that I can see and advise the technician to check up on arrival. In order to review your account, please send me a private message verifying your first and last name, and the full account number or phone number associated with your services.
To send a private message click on my name "ComcastChe", then click private message me.
Great! 😁 I'm happy to hear everything appears to be working now. If you have anymore issues in the future, please don't hesitate to reach out. We'd be happy to help however we can.
Thank you for being the BEST part of Comcast, take care!