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Download speeds very slow

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New Poster

Download speeds very slow

Hi - 

 

I have the internet package for 100mbps download speeds, however I am only downloading at 2.2mbps. This has been an issue for a while now. I am downloading video files (I am a freelance video editor and need fast download speeds) and they take a really long time to download. Please advise.

Silver Problem Solver

Re: Download speeds very slow


lizzie81188 wrote:

Hi - 

 

I have the internet package for 100mbps download speeds, however I am only downloading at 2.2mbps. This has been an issue for a while now. I am downloading video files (I am a freelance video editor and need fast download speeds) and they take a really long time to download. Please advise.


Are you using an ethernet connection or a wi-fi connection?

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Expert

Re: Download speeds very slow


lizzie81188 wrote:

Hi - 

 

I have the internet package for 100mbps download speeds, however I am only downloading at 2.2mbps. This has been an issue for a while now. I am downloading video files (I am a freelance video editor and need fast download speeds) and they take a really long time to download. Please advise.


Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



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I am a fellow customer, volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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New Poster

Re: Download speeds very slow

Wifi

Official Employee

Re: Download speeds very slow

Hi lizzie81188,  could you please please connect your computer directly to the modem via Ethernet and post what speeds you are getting?  Also, if you haven't please follow the links EG provided and let us know the outcome.

 

Thank you

Expert

Re: Download speeds very slow

OP. What about the rest of the info requested in that link ?


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