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Download speeds less than promised on Arris SB6141

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Regular Visitor

Download speeds less than promised on Arris SB6141

I got an email saying they increased the download speed on our account to 150. Speed test shows 38. I unplugged the modem; plugged it back in, no change. I got on Xfinity chat and 40 minutes later was told everything looked fine on their end and I would need to contact the modem manufacturer since I wasn't renting. Smiley Sad

 

I've looked in these forums and it seems this modem should deliver 150 down. So what could the problem be?

 

Here is some info on the modem:

 

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.16-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK)(W) 1.0.12.18m5
Hardware Version: 8.0
Firmware Build Time: Feb 16 2016 11:28:04

Diamond Problem Solver

Re: Download speeds less than promised on Arris SB6141

What do you get for the upload speed ?

Regular Visitor

Re: Download speeds less than promised on Arris SB6141

5-6

Diamond Problem Solver

Re: Download speeds less than promised on Arris SB6141

I'm going to try escalating your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic.



Regular Visitor

Re: Download speeds less than promised on Arris SB6141

Thank you!

Official Employee

Re: Download speeds less than promised on Arris SB6141

Hello vickster3. I can assist with troubleshooting your internet speed issue. Please reach out to me via private message and include your full name and account primary phone number so I can access your equipment.

Regular Visitor

Re: Download speeds less than promised on Arris SB6141

PM'd you. Thanks