Community Forum

Download speeds drop to <4 MB and streaming tv stops working

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Download speeds drop to <4 MB and streaming tv stops working

Hello,

 

I have been having issues with Xfinity since i moved to a new address.

The download speed intermittently drops to <10 MB/s or <5 MB/s which stops TV streaming or makes everything very blurry.

I ran speed checks programmatically on multiple occasions and this is from yesterday after i bought a new modem (Motorola N450), but the issues remain.

Both speed tests are run hard wired directly to the modem. Both speed tests were run intermittently every day for about an 1-2 hours.

 

Motorola modem:

  Date Download Upload Download  Upload
4610 Today's date is Fri 05/25/2018-19:18:22.37 Download: 2.90 Mbit/s Upload: 6.20 Mbit/s 2.90 6.20   
4510 Today's date is Fri 05/25/2018-19:14:36.42 Download: 3.68 Mbit/s Upload: 5.97 Mbit/s 3.68 5.97  
4950 Today's date is Fri 05/25/2018-19:32:03.11 Download: 4.68 Mbit/s Upload: 5.59 Mbit/s 4.68 5.59  
7460 Today's date is Fri 05/25/2018-21:13:54.75 Download: 4.88 Mbit/s Upload: 5.98 Mbit/s 4.88 5.98  
5760 Today's date is Fri 05/25/2018-20:04:21.82 Download: 4.88 Mbit/s Upload: 5.84 Mbit/s 4.88 5.84  

 

Netgera C3700 modem

  Date Download Upload Download Upload
11366 Today's date is Fri 05/18/2018-10:54:48.89 Download: 0.00 Mbit/s Upload: 0.00 Mbit/s 0.00 0.00  
14137 Today's date is Sat 05/19/2018-21:30:00.43 Download: 3.09 Mbit/s Upload: 6.06 Mbit/s 3.09 6.06  
13137 Today's date is Sat 05/19/2018-20:48:49.78 Download: 3.58 Mbit/s Upload: 3.34 Mbit/s 3.58 3.34  
19736 Today's date is Thu 05/24/2018-23:04:30.83 Download: 3.79 Mbit/s Upload: 5.96 Mbit/s 3.79 5.96  
17976 Today's date is Thu 05/24/2018-21:54:48.60 Download: 3.79 Mbit/s Upload: 5.91 Mbit/s 3.79 5.91  

 

Note that with both modems 95% of the time i receive 95Mbit/s.

I had a tech come out and he ran some test and acknowledged the problem. He then restarted and did something, but it has not changed.

 

What could cause this issue? 

Expert

Re: Download speeds drop to <4 MB and streaming tv stops working

Start here: troubleshooting guide. If you still need help, please post a screenshot of your signal levels and your error/event log. Thank you!


I am not an employee.