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Is this happening in just the webmail interface, or are you accessing your email with an app or a client?
Then I will escalate this to the forum admins for follow-up since I have not encountered this in the webmail UI before. Usually, it's because you have the account enabled in a desktop client like Outlook or some other mail app.
Hi, rickdevans - We need to escalate your email issue to the advanced tech support team. Please send me a private message and include your full name, the account holder's name and address as it's listed on the billing statement, a phone or an account number. Click on my name ComcastElla, then click Private Message Me.