Xfinity plant
Community Forum
Xfinity globe

Domain being stripped out of all comcast emails

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

Domain being stripped out of all comcast emails

 Hello, I work for a web site with a large newsletter subscriber list. Recently, I started noticing that all links to this web site are stripped out of emails. We also started getting complaints from all comcast subscribers. The email delivers 100% fine, but nothing works because all links and images using the domain are being stripped out. 

 

Our newsletter company (GetResponse) has verified there are no blacklists or anything with Comcast, so we are confused. The domain is onlyinyourstate.com

 

If you'd like to verify this problem, simply send an email to your comcast account with a link to onlyinyourstate.com and it will be automatically stripped out. I have tested it with dozens of domains... yahoo.com, google.com, buzzfeed.com, etc and onlyinyourstate.com is the only one that gets stripped out.

 

We have no idea why and it's only happening to comcast users. Please let me know what we can do about this. we have lots of newsletter subscribers at comcast getting our newsletter but unable to click on anything. Thank you. 

Expert

Re: Domain being stripped out of all comcast emails

I just sent an email with that link in it from my Gmail account to my Comcast account and it shows up and works just fine.  I can click on it and it opens just as it should.

 

Just sayin

Expert
Moved:

Re: Domain being stripped out of all comcast emails

Your post was removed to a secure, inaccessible location for a violation of Forum Guidelines [email address]. If you are not familiar with our Guidelines you may review them here.

New Poster

Re: Domain being stripped out of all comcast emails

Where do you check your mail? This only happens when I check it on comcast.com 

If I open it in a mail app on my phone, it always works. How did you link it? If you are feeling generous, send an email to <Edited for violating forum guidelines: "Personal Information"> so I can see if it shows for me. I've tested in a million ways and it is stripped out every time while other urls are fine.

 

Thanks for checking!

Expert

Re: Domain being stripped out of all comcast emails


scott-oiys wrote:

Where do you check your mail? This only happens when I check it on comcast.com 

If I open it in a mail app on my phone, it always works. How did you link it? If you are feeling generous, send an email to <Edited for violating forum guidelines: "Personal Information"> so I can see if it shows for me. I've tested in a million ways and it is stripped out every time while other urls are fine.

 

Thanks for checking!


I was just using Chrome on my iMac.  Seems to work OK in Safari too.