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Difficulty accessing email

Regular Visitor

Difficulty accessing email

I've been having significant problems with my email.  The list appears but after checking a few emails, I'm unable to access the remainder.  The row of icons disappears and I can't delete, forward, move, etc.  I use the option to open the mail in Internet Explorer but the problem appears again.  I'm thinking that if I uninstall and reinstall the xfinity app, it may help resolve the problem.  Can anyone help me with this or with any other solutions?