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Device shows paused when you pause it. Device is actually still on.

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Device shows paused when you pause it. Device is actually still on.

Have reset and unplugged modem. Have deleted and reinstalled application on my phone. Do I need to exchange the modem?

Official Employee

Re: Device shows paused when you pause it. Device is actually still on.

Hi lkevin, you do not need to swap our your modem. We can take a look into this for you and work on getting it resolved. Can you please send me a Private Message confirming your service address, as well as a MAC Address for one of the devices you are experiencing issues pausing? 

You can find the MAC Address by going into the Device Details in xFi.