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Personal Information protection
Comcast is installing a new router and modem for us next, week, hoping that fixes it.
Yup, that's what I had to "destroy", Personal Information protection.
Well, I hope that it works out for you, but honestly, because you can surf other sites, and the like, I doubt it will change things....
If you have the patience to try my suggestion on Firefox and it works, then you know its a content blocking issue by some security or privacy software on your machine.
If you're not into Firefox, you can try Apple's Safari for Windows as well.
What the above is trying to do is get something that McAffee can't muck up and/or starting off with fresh browser settings (in case some items were disabled by accident on IE), without going through some steps that may make things worse - on that note, please don't listen to suggestions (if any) on uninstalling/reinstalling Internet Explorer - you do not want that headache.
Also, if memory serves, uninstalling McAffee isn't that straightforward either (don't ask). So you're on the right track by being on the line with McAffee before attempting such.
I can confirm the interstitial page (interim page) is how you get to their site. For the life of me, why some web sites think this is good practice escapes me...but I guess they need to make money somehow. I'm digressing, apologies
But yes, depending on how strict your Privacy settings are, its possible that this is where the issue is.
Other things to check (because of the interstitial page):
I do know that Internet Explorer allows deep integration with Security software (McAfee, Norton, etc.), so if you're at your wits end, and don't really want to muck up your settings to the point where you can't reset things back to where they were, I would suggest you download and use Firefox at:
And don't install plug-ins , just run it "clean" without any add-ons - this way, it's out of the clutches of other software that want to decide things for you
I don't use McAfee on my main PC, but have it on another laptop. I do know it even has some "content control" feature, that basically means wherever you go, the content first passes through some filter on their (McAfee) network. I had to totally disable that to save my sanity...
Hi Ed, thanks for the info. I've been on chat w/McAfee and we've tried disabling the system and it doesn't help. I also tried turning off the Personal Information protection and that doesn't help either. I can get to Google Sponsored Link ads just fine so no idea why an interstitial on Entrepreneur.com would foul us up as all the other @*#&&#*!*@ on the Internet gets through just fine :-].
Comcast is installing a new router and modem for us next, week, hoping that fixes it. As you can see from the thread, a Comcast moderator and Entrepreneur.com have been trying to resolve this as well. It's just frustrating for everyone and yes, mysterious. Thanks for your input!
I don't think it's the same issue - only because what we in the San Francisco Bay Area are experiencing right now seems to be isolated to a network that Comcast "goes through" for some web sites (CNN, Wikipedia, etc.).
I've read the thread and it certainly is a mystery.
Hi Celestra, I can get to CNN and Wikipedia just fine -- still can't get to Entrepreneur.com I hope Comcast can figure out the problem. A Comcast tech is coming Tues. to give us a new router and modem.
Have you raised your issue with Comcast tech support? Can't hurt if enough customers come forward.
Just posted something that maybe helpful:
Am experiencing the same. It seems like a Level3 Network routing issue - re: if your route goes through Level3.
Can get to the sites from office VPN (via AT&T), but not from home....
I think this is a bigger network connectivity issue. I can reach comcast.net this morning (obviously) but not cnn.com or wikipedia.net. Both resolve fine, but the ping times out. Ironically, I also can't connect to the comcast outage board. This may also be your problem. Try going to cnn.com or wikipedia.net.
Based on the latest test results, the Entrepreneur.com has made some changes to the test site configurations and is asking that you retest the following:
Those first two links don't go to entrepreneur.com, but rather to a non-existant Comcast forum page. Was that your intention?
Hi, unfortunately I can't get to any of the new test pages -- all tested at 7:50 p.m. ET.
test3.entrepreneur.com and test.entrepreneur.com give a DNS error in the lower left of my Explorer (the same DNS error I'd typed in several messages ago, above) and test3.entrepreneur.com:8199 just returns the usual "Cannot display page" error.
A representative from Comcast tech support called my home today to check on the problem...I told her we were trying to resolve it here in the Forum. In addition, she suggested Comcast come out next week to swap out my Netgear router/modem for a separate router and modem setup. So I made an appt. to have that done on Tues. Unless this can be resolved before that. THANKS for trying to help, it is frustrating for everyone I'm sure!
CANNOT get to the TEST3 site. Tried at 7:55 a.m. Tues. March 3
Also I retried the other links above and still CANNOT get to the original TEST site. 7:56 a.m.
CAN get to the TEST2 site. 7:57 a.m.
After further discussions with the folks at Entrepreneur.com, they have another test site for us access.
Can you try to access test3.entrepreneur.com? And as before please note the time that this test is attempted.
OK THANKS, my latest results:
1. CANNOT get to the first TEST.entrepreneur.com site, tried at 6:35 p.m. ET (computer hung and then got the familiar Cannot Display Page error)
2. CAN get to the TEST2.entrepreneur.com site (instantly!), tried at 6:36 p.m. ET :-)
I can try both sites again in the morning during regular business hours if that helps (as that's when I'd normally try to access the site myself.)
THANKS so much for working with Entrepreneur.com to resolve the problem!
Thanks Heidi for posting back the results of our test. From the information you have provided the problem seems to be pointing to the server housing the entrepreneur.com website. I have passed this information to the hosting facility and entrepreneur.com and they have put up additional test sites in an effort to resolve this issue.
The two sites are:
Please try to get to these sites and post back the results. A key piece of information we will need is the time you attempt to access the 2 test sites so please provide the time with your results.
RESULT: I am still unable to get to www.entrepreneur.com and I get bounced to the Google search results page: http://www.google.com/search?q=www.entrepreneur.com
The setting to turn off that automatic search from the address bar is well hidden. From the Tools menu, select "Internet Options" and then click on the "Advanced" tab. Scroll about 3/4 of the way down and you'll find a short section, "Search from the Address bar". (It's after "Java" and "Printing" and just before "Security".) Select the "Do not search ..." option.
While you're typing, you'll still see "Search for ...", but no search will be performed. If the connection fails, you'll just get the standard "Internet Explorer cannot display ..." page.
OK, here's where I'm at. First, per Barmar's suggestion, I disabled the Google Toolbar Notifier under Internet Explorer > Tools > Manage Add-ons (this may be a leftover from when I deleted Google Toolbar months ago -- I use Yahoo! toolbar). Next, I carried out the Comcast Moderator's step-by-step test above. My results:
1. Checked my DNS servers. My Default Gateway and DHCP Server were 192.168.0.1. So per instructions, I changed my DNS server addresses to Preferred: 188.8.131.52 and Alternate: 184.108.40.206
RESULT: I am still unable to get to www.entrepreneur.com and I get bounced to the Google search results page: http://www.google.com/search?q=www.entrepreneur.com
2. I CAN get to www.deca.tv
3. I CANNOT get to http://220.127.116.11 -- get the "This page cannot be displayed" error
4. I CAN get to http://18.104.22.168
5. When I type nslookup www.entrepreneur.com into a CMD prompt, I get this:
Any clues what's happening? THANKS SO MUCH, I hope we're closer to an answer. I need to use Entrepreneur.com for some work research this week and would like to avoid having to leave the house and find another computer. :-) Thanks, Heidi
Barmar, where do I find this Google search option in IE to turn off?
Also will go through the Comcast mod's step-by-step instructions above this weekend when I'm well caffeinated and well rested. :-) THANKS everyone, more soon! --Heidi
One thing that might make troubleshooting this easier is if you would turn off the feature of IE that automatically does a Google search when the connection fails, so we'll see the original error message. I'm not sure where that is in the Internet Options, though.
Ok… Let’s try a few more things:
1) Could you type ipconfig /all into a CMD prompt and observe the “DNS Servers” IPaddress(es). If you see a 192.168.x.1 (where x is any number between 0-255) then execute the following steps:
a. Go to “start” -> “Control Panel” -> “Network Connections”
b. Right-click on your Local Area Connection and select “Properties”
c. Under “This connection uses the following items:” select “Internet Protocol (TCP/IP)” -> click on the “Properties”
d. Select “Use the following DNS server addresses:”
i. For the “Preferred DNS server:” enter “22.214.171.124”
ii. For the “Alternate DNS server:” enter “126.96.36.199” and click “OK”
e. Try to get to www.entrepreneur.com
We are trying to rule out the router’s DNS proxy by having your PC use Comcast’s DNS server directly.
2) If the above doesn’t work, can you check to see if you can get to www.deca.tv? This server happens to be on the same rack as the server hosting www.entrepreneur.com. So if you can get to this site, we can rule out the network between you and the hosting facility.
3) If you can get to this site, could you please try to get to http://188.8.131.52? You will not be able to get all of the content via IP address but you should still be able to see the banner and some of the navigation links. If you are able to get to the site via IP address, we can further rule out the network as being the culprit.
5) Finally, could you type nslookup www.entrepreneur.com into a CMD prompt and post the results?
Just as an FYI, the blog.entrepreneur.com does not live on the same server as www.entrepreneur.com and as such you are able to get to the blog site without issue.
Hi, sorry, I can't get to that page either. Same thing happens -- my browser (Explorer) just hangs for a few seconds and then I get the dreaded "Cannot find Server/Page Cannot Be Displayed" message. The same thing happens if I do a search on Entrepreneur.com and try to click a link for a search results page.
If I try to type www.entrepreneur.com directly into the Address field in Explorer, I sometimes bounced to this page: http://www.google.com/search?q=www.entrepreneur.com So I wonder if there's some Google function on Entrepreneur.com that is mixxing up my computer.
I CAN get to the website's blog: http://blog.entrepreneur.com/ But if I try to click to the main website from there (e.g., from the Small Business Home link in the footer of the blog page), again, the "Cannot Find Server" page.
THANKS SO MUCH for trying to remedy this, I need Entrepreneur.com for my work research. Thanks!
Ok... so far so good.
Entrepreneur.com has ads that it display before taking the visitor to their actual site, to rule out the possibility of this functionality prohibiting you from getting to the site, can you see if you can get to one of their test page:
If you are able to get to this site, you should see the word "test" in the upper left hand corner of the page. Please report back if you are/are not able to get to this test page.
Hi Comcast Moderator, THANK YOU for jumping in here and for working with Entrepreneur.com on this issue.
I can access the Phyber Communications site just fine (instantly!). Please let me know if there's anything else I can check for you. Thank you! --Heidi
We have investigated our network and there was no evidence of a network/DNS related issue which would prohibit your access to this site.
As a result we are currently working with Entrepreneur.com to determine where the issue may be.
To help us resolve this problem, could the folks that are currently having issues getting to www.entrepreneur.com please see if you can get to www.phyber.com? Phyber Communications is the hosting company for Entrepreneur.com and if you are able to get to Phyber.com’s site we will be one step closer to diagnosing/resolving the problem.
To Joel: I haven't tried the IP addies you suggested...a little nervous about doing that myself, esp. as Comcast Tech Support had me put in some different IP nos. and that didn't work. BUT I might get brave and try as you suggested. Nothing else is working.
Also to Barmar: Yes, I'm beginning to feel we personally are being blocked but can't imagine why. Also curious it's happening to another Comcast customer, above. Thank you for your opinions!
I have a combination cable modem/wireless router which I lease from Comcast, the brand is Netgear. My PC plugs directly into the cable modem/wireless router and my husband accesses the Internet from his laptop in a different room. We have not tried taking the laptop elsewhere to see if we can get to Entrepreneur.com from outside this house. Like a horror movie, I believe the problem "is coming from inside the house!" :-)
If anyone has any other ideas, I'd love to hear them. Not sure I can call Comcast back as the Home Networking Tech Support guy spent an hour on the phone with me to no avail. Tried changing every possible Control Panel / Internet /Networking setting. Still doesn't work. sigh.
I can ping them. I get a return from 184.108.40.206 Packets sent = 4 received = 4 Lost = 0
I just can't get to the website. The strange this is when I try to get to the website, sometimes I get a "page not found" error but sometimes (after hanging for several seconds) I get bounced to a Google search results page for Entrepreneur.com I do not have Google tool bar and Google's not my homepage. The Comcast tech on the phone w/me last night said he could get to the site and there was some Google advertising or something at the top, so wondering if the problem is at the magazine site? If I had contact info there I'd contact them.
Any thoughts? THANKS!
Hi, WOW, that's good to hear that I'm not the only one experiencing this problem with this website!
I spent an hour on the phone last night with Comcast Home Networking tech support, and the tech tried everything he could think of. After an hour of going through my Control Panel and checking every possible Internet and Networking setting...we STILL couldn't get to Entrepreneur.com He suggested I uninstall McAfee and then try again...but I'm starting to feel like there may be something on the magazine website that is blocking us. If I could get to their site and find a tech support phone no. I would call! I guess that's my next step (as I already tried turning McAfee off through their chat support and that didn't work either. Would prefer not to uninstall my antivirus at this point).
Strangely enough, I have a friend on Comcast who can get to the site, no problem. And my mother has McAfee, and she can get to it. At this point I'm stumped and frustrated. If you get any traction from anywhere I'd love to hear about it. I need to view this site for my work. THANKS!
I have no problem accessing the site from my Comcast connection.
Can you ping www.entrepreneur.com? What IP does nslookup www.entrepreneur.com return?
Hello - I am having the same trouble. I went to my daughter's house, who is also on Comcast, and still was unable to access the same website. However, from her work computer, which is not on Comcast, she can access the web site just fine. I have called Comcast's help line and they gave me the instructions for turning off my modem, deleting history,etc. However, since the problem occurs at two different locations, with the only thing in common being that they are using Comcast, this leads me to believe it is Comcast.
Does anyone have any other suggestions?
Unfortunately, in my 5+ years in these forums, this is an all-too-common occurance with these routers. The solution is to log in to the router's configuration page and to either manually enter the IP addresses of Comcast's DNS servers (all 3 of them), or you can enter the IP addresses of alternate DNS servers like the highly recommended servers provided for free by OpenDNS (those addresses being 220.127.116.11 and 18.104.22.168).
For information on Comcast's Home Networking Router, see this link, or call Tech Support and have them walk you through it since you are paying for support as part of your Home Networking package.
Hope someone can shed some light on this mysterious problem. Our home PC (Windows XP) and laptop, which are on a Comcast wireless router, cannot access one particular website which I need to access for my work. It is www.entrepreneur.com and when I try to go there using IE 6.0, my browser times out and displays a "Cannot Find server" / "Page cannot be displayed" error AND/OR jumps to a Google search results page, which displays Entrepreneur.com and its internal links at the top (which also don't work for me if I click on them). Google is not my homepage so not sure why that redirect is happening. I also just noticed that when I type the URL into Explorer, I sometimes get this message in the bottom left of the browser:
I talked to Comcast tech support last night and the tech had me clear cookies and temp internet pages, and put www.entrepreneur.com into my Trusted sites list. Still can't get to entrepreneur.com Also chatted with McAfee and turned off all McAfee products and still could not access this website. (I hadn't noticed the DNS error when I talked to Comcast last night so maybe that's a helpful clue...)
Also tried using Netscape and cannot get there. My husband has the same problem from his laptop (which uses Vista and I guess a newer version of Explorer). Mystery is other friends outside this house -- using both Comcast and/or McAfee, can get to the website. We used to be able to access it and I need access for my work research. Is this a router problem? NOT A TECHIE so at wit's end here. Please help! Thank you.