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The last couple weeks my modem has been rebooting/ internet going down frequently in the early am hours, sometimes multiple times a night. It especailly happens in the 4 am zone. It used to be an occassional thing for reboots/ updates to happen, but now it is all the time. The problem is, I work from home in the am hours, and it has been causing disconnections with clients. I now am suspended from working for a week and am losing income because of this. I do not know what is going on, but I may be soon looking for a new internet service, I have to have a reliable connection and these constant disconnections are costing me. Anyone else experiencing this, or any clue what is going on? It seems maybe related to recent update? I just need it to stop.
If you want to troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please provide Information Requested for Connection-Related Posts. If you are using Wifi it's best to switch to an Ethernet cable connection if possible while checking the reliability of your connection to Comcast.
If you can't find the problem or you'd rather have Comcast do the troubleshooting, call them at the phone number on your bill or 1-800-Comcast, or chat with them using the Internet Support option at https://support.xfinity.com/chat. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.
If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit. If the trouble is due to a faulty Comcast modem, eMTA, gateway device, or anything outside your home, you shouldn't be charged.