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Connection

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Connection

Modem needs frequent reset.
Frequent Visitor

Re: Connection

How long have you had your modem?

Expert

Re: Connection


@donnamc1 wrote:
Modem needs frequent reset.

Why ? What is / are the symptom(s) ?

 

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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Expert

Re: Connection


@donnamc1 wrote:
Modem needs frequent reset.

We're going to need a lot more information than that if you expect help.

 

Start here, then here, and come back with the necessary information. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!