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Connection to twitch.tv dropped

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Connection to twitch.tv dropped

 

I'm having issues loading the webpage twitch.tv, it loads some of the CSS and then the webpage hangs.  Results of a traceroute are below, please help.

crosh> tracepath twitch.tv 1?: [LOCALHOST] pmtu 1500 1: 10.1.10.1 0.599ms 1: 10.1.10.1 0.657ms 2: 96.120.68.117 10.011ms 3: 96.108.152.9 10.232ms 4: 162.151.113.205 11.784ms asymm 3 5: be-300-ar01.needham.ma.boston.comcast.net 16.673ms asymm 4 6: be-7015-cr02.newyork.ny.ibone.comcast.net 19.430ms asymm 5 7: be-10305-cr02.350ecermak.il.ibone.comcast.net 59.526ms asymm 5 8: be-10517-cr02.denver.co.ibone.comcast.net 65.228ms asymm 6 9: be-10817-cr01.seattle.wa.ibone.comcast.net 88.544ms asymm 7 10: be-10846-pe01.seattle.wa.ibone.comcast.net 91.468ms asymm 8 11: 50.248.116.30 109.952ms asymm 9 12: no reply 13: no reply 14: no reply 15: no reply 16: no reply 17: no reply 18: no reply 19: 54.239.48.189 92.846ms asymm 15 20: no reply 21: no reply 22: no reply 23: no reply 24: no reply 25: no reply 26: no reply 27: no reply 28: no reply 29: no reply 30: no reply Too many hops: pmtu 1500 Resume: pmtu 1500

It seems to reach Ashburn, VA (te-0-0-0-13-pe01.ashburn.va.ibone.comcast.net) and then give up or I'm reaching a firewall that doesn't allow any further tracing. Please resolve.
Expert

Re: Connection to twitch.tv dropped


@rudminas wrote:

 

I'm having issues loading the webpage twitch.tv, it loads some of the CSS and then the webpage hangs.  Results of a traceroute are below, please help.

crosh> tracepath twitch.tv 1?: [LOCALHOST] pmtu 1500 1: 10.1.10.1 0.599ms 1: 10.1.10.1 0.657ms 2: 96.120.68.117 10.011ms 3: 96.108.152.9 10.232ms 4: 162.151.113.205 11.784ms asymm 3 5: be-300-ar01.needham.ma.boston.comcast.net 16.673ms asymm 4 6: be-7015-cr02.newyork.ny.ibone.comcast.net 19.430ms asymm 5 7: be-10305-cr02.350ecermak.il.ibone.comcast.net 59.526ms asymm 5 8: be-10517-cr02.denver.co.ibone.comcast.net 65.228ms asymm 6 9: be-10817-cr01.seattle.wa.ibone.comcast.net 88.544ms asymm 7 10: be-10846-pe01.seattle.wa.ibone.comcast.net 91.468ms asymm 8 11: 50.248.116.30 109.952ms asymm 9 12: no reply 13: no reply 14: no reply 15: no reply 16: no reply 17: no reply 18: no reply 19: 54.239.48.189 92.846ms asymm 15 20: no reply 21: no reply 22: no reply 23: no reply 24: no reply 25: no reply 26: no reply 27: no reply 28: no reply 29: no reply 30: no reply Too many hops: pmtu 1500 Resume: pmtu 1500

It seems to reach Ashburn, VA (te-0-0-0-13-pe01.ashburn.va.ibone.comcast.net) and then give up or I'm reaching a firewall that doesn't allow any further tracing. Please resolve.

loaded fine for me. if you don't have an adblocker or similar turned on see this page for help

https://help.twitch.tv/



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Connection to twitch.tv dropped

I can't connect to twitch.tv, so the help page isn't really useful.
Expert

Re: Connection to twitch.tv dropped

Have you tried using any alternate browsers ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!