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Connecting Aria Scale to network

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Connecting Aria Scale to network

I had to replace my xfinity modem. Not my fitbit Aria Scale does not connect. I've tried web-based connection through Fitbit but no success. Please H E L P!

Expert

Re: Connecting Aria Scale to network

Did you change your WiFi SSID and password also when you upgraded the Xfinity device? What model did you get?


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Expert

Re: Connecting Aria Scale to network

https://help.fitbit.com/articles/en_US/Help_article/1158



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New Poster

Re: Connecting Aria Scale to network

I have the Xfinity Modem Dual-Band Wi-Fi 802.11ac XB3

Frequent Visitor

Re: Connecting Aria Scale to network

In case you haven't given up and thrown your scale and/or router into the nearest volcano, (a) you're not alone, and (b) I've got a suggestion.

There is a long, long thread on the Fitbit support forums about this. Some of the advice given there (by Fitbit!) is good, some is bogus. Here's what I've found out and worked out in the past week.

You do need to be sure that the router is allowing legacy 802.11b connections at 2.4 GHz. The original Fitbit Aria scale will not connect in any other way. This has been the experience of pretty much everyone. (The Aria 2 may be a different story; I don't know about that.) Moreover,  the Xfinity router may not display its protocol settings accurately (this is a case of dueling incompetences). So even if your router is saying that its 2.4GHz network is set to 802.11 b/g/n, you still have to change it. Specifically (I am not making this up) you have to first set it to 802.11 g/n (no matter what it's displaying), and then to 802.11 b/g/n. A technically knowledgable Fitbit user laid it all out in this post.
Fitbit's instructions are to do this setup through https://internet.xfinity.com/more, but that's outdated; there's nothing useful on that page. Instead go to https://internet.xfinity.com/network, then Advanced Settings, then 2.4 and 5 GHz WiFi, then 2.4 GHz. Alternatively, open the router control panel (http://10.0.0.1/) and log in. Go to Gateway > Connection > Wi-Fi, then find the 2.4GHz network. Either way, you edit the 2.4GHz network settings as above: set it to 802.11 g/n, then to 802.11 b/g/n. On my system, it says it's working for a minute or two and then times out, but in fact the setting change has been made.
And then you get to go through the insane setup routine for the scale itself (which someone linked to above). If swearing burns calories, this whole process is guaranteed to get you in shape.