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Hi avanalle0 -- We would recommend working with your employer's tech support team. Having all of your other devices connected shows there isn't an issue with modem itself. By the sound of it, there's a network setting within the laptop that's preventing it from connecting. You can also access your modem by using this link: http://10.0.0.1/. You can have your employer's tech support team look at this with you to go over your modem settings.