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I no longer know what to do as comcast customer service is at a loss.
After I swapped out my modem to a SB 6183 sometime during every night I lose internet connection on every device (wi-fi). I have to go onto my home pc and it takes me to the Comcast activation landing page. After I activate the service it starts working again.
Ive already had one rep tell me to call the manufacturer of my modem to send a signal (makes no sense) and disconnected my phone call.
I called back got a supervisor and I told them to roll and reprovision yesterday and the problem happened again this morning.
Can someone please help me!
Thank you for visiting the forums!
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello mltno5, I am more than happy to assist you with getting your equipment registered correctly so that your connection stays stable. Please send me a private message with your full name, and account number and we can get started.