Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
At the top of the message list in the Inbox page, click on "Sort by". Is Unread checked? If not, check it.
Uncheck Conversations and see if anything changes.