Xfinity plant
Xfinity globe
Community Forum

Close an Existing Port In XFI

New Poster

Close an Existing Port In XFI

Hello! Today I needed to open a port so I could create a server for a game. When I went to open the port, I was greeted with the message "We're Having Some Difficulty These port settings are already in use by another device." This seems normal as I had done opened the port in the past for the same reason but I had messed up in the past. The only difference from then to now is all of my port forwarding is now done through the new XFI system. Since it is using the new system none of my old port configurations show up anymore causing this to be an alarming issue for me.  If anyone could instruct me on how to either close a previously open port when it won't show up, or if it is possible to revert back to the old system it would be deeply appreciated.

New Poster

Re: Close an Existing Port In XFI

Xfinity/Comcast seem to be ducking this issue, neither your post or mine have been answered and I am still awaiting a call from tech support - 5 days and counting...

 

Thinking of cutting the chord and signing up with Ting fibre-optic Internet service....

Official Employee

Re: Close an Existing Port In XFI


SimonG1 wrote:

Xfinity/Comcast seem to be ducking this issue, neither your post or mine have been answered and I am still awaiting a call from tech support - 5 days and counting...

 

Thinking of cutting the chord and signing up with Ting fibre-optic Internet service....

 

DAnthony1 wrote:

Hello! Today I needed to open a port so I could create a server for a game. When I went to open the port, I was greeted with the message "We're Having Some Difficulty These port settings are already in use by another device." This seems normal as I had done opened the port in the past for the same reason but I had messed up in the past. The only difference from then to now is all of my port forwarding is now done through the new XFI system. Since it is using the new system none of my old port configurations show up anymore causing this to be an alarming issue for me.  If anyone could instruct me on how to either close a previously open port when it won't show up, or if it is possible to revert back to the old system it would be deeply appreciated.


Hello!

 

Very sorry to hear of the issue you both are experiencing managing port forwards that you had previously set up. Your issues have been forwarded to the team that can best assist, and they should be getting in touch with both of you directly. I'll also be sure to follow up to make sure this was resolved. We'll get this sorted out!

Official Employee

Re: Close an Existing Port In XFI


DAnthony1 wrote:

Hello! Today I needed to open a port so I could create a server for a game. When I went to open the port, I was greeted with the message "We're Having Some Difficulty These port settings are already in use by another device." This seems normal as I had done opened the port in the past for the same reason but I had messed up in the past. The only difference from then to now is all of my port forwarding is now done through the new XFI system. Since it is using the new system none of my old port configurations show up anymore causing this to be an alarming issue for me.  If anyone could instruct me on how to either close a previously open port when it won't show up, or if it is possible to revert back to the old system it would be deeply appreciated.


Hello! The team has said that in order to resolve this issue, you simply need to do a factory reset of the Gateway and all settings will be cleared so you can start new. Can you please factory reset your device and let us know if this resolves your issue?

Official Employee

Re: Close an Existing Port In XFI


SimonG1 wrote:

Xfinity/Comcast seem to be ducking this issue, neither your post or mine have been answered and I am still awaiting a call from tech support - 5 days and counting...

 

Thinking of cutting the chord and signing up with Ting fibre-optic Internet service....


Hello! The team has said that in order to resolve this issue, you simply need to do a factory reset of the Gateway and all settings will be cleared so you can start new. Can you please factory reset your device and let us know if this resolves your issue?