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I have attempted to access my email home and the format has changed. I only see the list of emails that are current. I don't see the various files that I had set up. Was there a change to the my email home page?
It sounds like you have been migrated to the new email format. That being the case, can you not see any folders on the left side of the Inbox page? If not, see if this sorts it out for you-----------------
https://forums.xfinity.com/t5/Email-Web-Browsing/view-forlders-in-email/m-p/2839240#M171949