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Cant get myspace password reset email. PLEASE HELP

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New Poster

Cant get myspace password reset email. PLEASE HELP

The email I need to reset my password so t come through to my Comcast email

Expert

Re: Cant get myspace password reset email. PLEASE HELP

 Did you check your Spam folder to see if it's going there?  If not, call Comcast security and see if there is a blocking issue for that sender---------------

 

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329 

 

 



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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New Poster

Re: Cant get myspace password reset email. PLEASE HELP

Thank you for taking the time to respond.  I have called and they escalated it.  I am waiting a response.

New Poster

Re: Cant get myspace password reset email. PLEASE HELP

I have not received a response yet I m not sure what to do next


caund08 wrote:

Thank you for taking the time to respond.  I have called and they escalated it.  I am waiting a response.


 

Expert

Re: Cant get myspace password reset email. PLEASE HELP

While you are waiting, did you try getting the email you want using some other email account you have like Yahoo or Outlook.com or something?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Cant get myspace password reset email. PLEASE HELP

I tried auto forwarding to my gmail  account but it didn't work and It will only send to the email I used when I opened the account

New Poster

Re: Cant get myspace password reset email. PLEASE HELP

Same issue here. I have the same email account as when I originally set up My Space. It is the password I am trying to reset and have not received the email to do so and have disabled spam  filters.