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Can't read emails for new email account

New Poster

Can't read emails for new email account

I just set up another email address for my comcast account.  It allows me to sign in with the new email but when I try to read the emails I get the following mesage. 

 

Version:1.0 StartHTML:000000228 EndHTML:000030673 StartFragment:000030004 EndFragment:000030635 StartSelection:000030004 EndSelection:000030631 SourceURL:http://my.xfinity.com/errors/unauthorized/?lang=en&ui_style=light Sorry, we couldn't find that page

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Expert

Re: Can't read emails for new email account

How are you trying to sign into the account?    Do you get the normal log-in screen to enter the user ID and password?

New Poster

Re: Can't read emails for new email account

I just deleted the new email account and recreated it.  No idea why it didn't work the first time.  Seems like maybe you have to have a number in the username I think.  Anyone from Comcast care to comment?????

Expert

Re: Can't read emails for new email account

All I can say is that I have three accounts right now, one with numbers in the user ID and the others are all letters.  So I don't think it's that.

Official Employee

Re: Can't read emails for new email account

Hi, howell2 - Since you deleted and recreated that username I can't tell what was wrong at the first time. The error message indicates that the username was created but not the email box. Do you have any issues with the new username?