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Can't log in to the xfi app

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Can't log in to the xfi app

It has been many weeks now can't log in to app. I can't control the Wi-Fi connection anymore.
I tried sign out and try again many times still.
Please help to fix the issu.
Screenshot_20170901-122511.png
Official Employee

Re: Can't log in to the xfi app

 

kristyjeong, is your username able to log into My Account normally? What error message do you see when you try to log in?