Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Call Comcast customer service and tell them what is going on. You'll probably need a tech to come out and disconnect your line from the Wow system feed and connect it to the Comcast feed at the pole. BTW, don't be surprised if the rep that sold you the Comcast service made a mistake and that the service is not even available at your address. It's fairly rare for two competing cable service providers to both be available on the same poles / area. YMMV. Good luck !