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This suggestion has offered no help whatsoever. Even after following these suggestions, the problem remains. The problem lies within the Internet Explorer browser. It's a Microsoft problem and lies very low on their list of priorities.
Try clearing out your browser's cache. Cookies and other small files in there can cause a lot of problems if they become conflicting, broken or expired. When you have done that, then close out the browser and re-start it.
If that doesn't do the trick, then try using a different browser and see if you can duplicate the problem there. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.
Also, you could try switching from the Full version of Xfinity to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Check the Lite, sign out of your email and then back in again. You should be in the Lite version now.
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