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I have a similar issue to this: http://forums.xfinity.com/t5/Internet-Archive/Only-have-access-to-certain-websites/m-p/3002968#M5204...
I have ip6 connectivity, but not ip4.
I have had several modems, including one that was changed today.
I have a service appointment Wednesday, but would really like to have internet before then.
Is there anything I can do? I've been on with tech support today for most of the day trying everything.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi, spartanjames - As jweaver0312 mentioned, I will need to remove your modem information in the system and then re-provision it. Please send me a private message with your full name, the account holder's name as it's listed on the billing statement, a phone or an account number, CM/HFC Mac address. Click on my name ComcastElla, then click Private Message Me. Thank you!
@spartanjames - Got it and replied back. Thank you!