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Can only get to certain websites

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Regular Visitor

Can only get to certain websites

Hello! Just moved to another house and after hooking up my modem, I can only get to very few websites. It seems I’m having this same issue:

http://forums.xfinity.com/t5/Your-Home-Network/Only-have-access-to-certain-websites/td-p/3002968

Xfinity phone support didn’t do much except for reset the modem a couple of times which didn’t help. Can anyone here help further?
Expert

Re: Can only get to certain websites

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Can only get to certain websites

Thank you!
Regular Visitor

Re: Can only get to certain websites

Hello again,

Do you know how long it usually takes for someone to get back to me?

Thanks!
Official Employee

Re: Can only get to certain websites

Hello again,

Do you know how long it usually takes for someone to get back to me?

Thanks!

Jskrap, it's pretty quick. LOL. 

 

Please send me your full name and your account related phone number so I can provision your modem. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Expert

Re: Can only get to certain websites

I see @ComcastKenF is active right now and working through the queue. I'm sure you'll get a reply today at some point, depending on his workload. 

 

Edit: nevermind...there he is Smiley Happy


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Can only get to certain websites

I see @ComcastKenF is active right now and working through the queue. I'm sure you'll get a reply today at some point, depending on his workload. 

 

Edit: nevermind...there he is Smiley Happy

Haha, Thanks nerdburg. 

 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Can only get to certain websites

Just messaged you my info. Thanks!!
Official Employee

Re: Can only get to certain websites

Just messaged you my info. Thanks!!

Got it!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Can only get to certain websites

Jskrap, glad you were able to get access back to all of your sites. I have a feeling it had something to do to with you transfer order completing out 100%. Post again if you need anything else. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!