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I've asked an employee to check the CMTS for real-time and historical RF signal reports from your modem. They can also check your local node/plant for any degradation or error reports. You can expect a reply in this thread.
Thank you! I have someone on chat trying to help too. They just scheduled another tech to come out.
In case anyone needs it, here are my stats from the modem:
Version:1.0 StartHTML:000000200 EndHTML:000026209 StartFragment:000012023 EndFragment:000026123 StartSelection:000012034 EndSelection:000026081 SourceURL:http://192.168.100.1/DocsisStatus.aspNETGEAR Modem CM1000
Hello kellysa111. I can assist with troubleshooting your Gig speed issues. As nerdburg recommended, I'd like to run a few checks on your equipment and local area. Please send me a private message and include your full name and account primary phone number so I can access your equipment.
And here are the event logs: They are from the last time the chat person restarted my modem (about 15 minutes ago)