Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
So basically, my plan changed to the 25Mbps no blast one, and I was wonder if I were to up it back to my original at 60Mbps, and get blast, if I would get 100Mbps. I originally had an email saying I would be upgraded to 75Mbps for free, then on december 2017, upgrade to 100Mbps at no extra charge.
Important: My plan changed to 25Mbps AFTER I got the email for the 100Mbps upgrade.
Depends what area you are in as to what you get with free upgrades.
In my area: (Central Division)
Performance Starter went from 10 to 25
Performance 25 went to Performance 60
Blast! 75 went to Blast! 100
So if say you were on Performance Starter 25 you would have to pay to get Performance 60 or Blast! 100.
Hi Skivybiv, I can assist going over any upgrades with you, can you please send me a private message with your account information (name on account, address and account number).
We are paying for Blast! but when I test the download speed it says we're only getting about 30Mbps. I live in Vancouver WA. How do I find out what speed we're supposed to be getting? My husband now works from home and he get's dropped regularly.
What are you getting for the upload speed ?
See if it tells you the corresponding speeds of your speed tier here;
What is the exact make and model number of your modem ?
Hello @geriwifbks. I can help check your account for the speed you are paying for and help get your speed to where it should be. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.