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Arris modem repeating reset issues...gig speed modems...what I found out

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Arris modem repeating reset issues...gig speed modems...what I found out

Not sure that there was just a single issue for my service as I had previously had issues with normal modems as well...but what I found after having a tom of work done to the lines was that (based upon an excellent Comcast supervisor watching my logs when this occurred)...was that there was a voltage spike showing up every few minutes. The solution to this seemed to be NOT running my laptop or desktop directly into the modem...instead running it through a switch...it appears the ports on these modems have no fault tolerance for power spikes and such

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Re: Arris modem repeating reset issues...gig speed modems...what I found out

What model of modem is this?

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Network Engineer, IP Engineer, Docsis..; the views expressed on this post are mine and do not necessarily reflect the views of my employer..

Gamer.. Living the dream one catastrophe at a time Smiley Happy ..