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Arris SB6190 Gigabit comparability.

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Diamond Problem Solver

Re: Arris SB6190 Gigabit comparability.

Gotcha'. Good luck !

Regular Contributor

Re: Arris SB6190 Gigabit comparability.

As I stated in an earlier post the plans Comcast told me about are cheaper for me to have 1gb than the 400MB that’s why I’m asking. I would prefer to use my own modem and router and not have the xb6 for a monthly fee. Trying to keep my cost down.
Diamond Problem Solver

Re: Arris SB6190 Gigabit comparability.

I'm not certain as I am not a CC employee but I've seen posts here indicating that the modem will default to using a slower speed tier configuration file if it's not compatible. That could be the "Extreme Pro" 400/10 tier or maybe even the "Performance" 25/5 tier.  You should ask a customer service rep for an authoritative answer. Why would anyone pay for the Gigabit tier and not be able to get it. 

Expert

Re: Arris SB6190 Gigabit comparability.

They will just refuse to activate it and if you actually are able to get to activate it would probably end up defaulting to about 35/5
Regular Contributor

Re: Arris SB6190 Gigabit comparability.

I understand that. Let me rephrase my question. If I have the 1 gb plan will the SB 6190 still work and what speed would I get from it. I know it wont be 1GB.

Diamond Problem Solver

Re: Arris SB6190 Gigabit comparability.


@RDarcy wrote:

I have the SB6190 at the moment. My cable contract is almost up so i called Comcast. It seems cheaper for me with my package to get the 1GB speed. My question is if I keep my SB 6190 with the GB plan how much speed will I get? Would that work?


As I stated earlier in this thread, they will only deliver gig speed through a DOCSIS 3.1 device that has an OFDM / PLC downstream channel capability.

 

The 6190 can't be used for gig speed.

Regular Contributor

Re: Arris SB6190 Gigabit comparability.

I have the SB6190 at the moment. My cable contract is almost up so i called Comcast. It seems cheaper for me with my package to get the 1GB speed. My question is if I keep my SB 6190 with the GB plan how much speed will I get? Would that work?

Diamond Problem Solver

Re: Arris SB6190 Gigabit comparability.

Quite welcome.
New Poster

Re: Arris SB6190 Gigabit comparability.

THANK YOU THANK YOU THANK YOU.

I have been online for hours with Comcast support.  They are telling me my SB6190 will only support 250 mbps and that is why my service is not working properly.  I have had the same modem for almost 1 year, and suddenly today, that is the problem?  Not that there is a service issue??

However, I do pay for gigabit service which apparently my SB6190 cannot provide because it is DOCSIS 3.0    So I will follow your suggstion and purchase a new modem. Unfortunately if there is still a service issue on their side this will not help but it will take away one of their excuses. 

Thank you. 

 

Diamond Problem Solver

Re: Arris SB6190 Gigabit comparability.

The 6190 is a DOCSIS 3.0 compatible device. You are going to need a DOCSIS 3.1 compatible modem for gig speed like one of these (if you don't also have and use their phone service);

 

https://www.amazon.com/Next-Generation-ARRIS-SURFboard-SB8200-DOCSIS/dp/B01N6SKK1G

 

https://www.amazon.com/Motorola-MB8600-Certified-Comcast-Communications/dp/B0723599RQ

 

https://www.amazon.com/NETGEAR-CM1000-DOCSIS-Ultra-High-download/dp/B01I5TJGSE

 

They will only deliver gig speed through a DOCSIS 3.1 device that has an OFDM / PLC downstream channel capability.

New Poster

Arris SB6190 Gigabit comparability.

I recently bought an Arris 6190 to go with my new Gigabit plan because the router supports speeds up to 1.4 gb/s down, and 262 upload, FAR in excess of my plan's capability, and it says it's approved for comcast xfinity.   However, When I went to activate it, I was unable to do so, I spent over 3 hours on the phone with comcast support, who were unable to activate it.  Becaues the Comcast supplied modem worked, they blamed it on faulty hardware.  
I called the support again to try to get the supported hardware list, and was shocked to find that the SB6190 is not on the list.  They told me there wasn't a configuration file for it.  How and why is this? Why won't comcast support this modem at gigabit speed? Has anyone been able to find a work around?