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Another evening of crappy service

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Another evening of crappy service

So, after a long day, settled in to watch some streaming TV. Nothing too taxing for Comcast, just plain old standard definition on youtube. Sure enough, like clockwork, just after 9pm it starts to freeze... like most every night. Stops and starts, over and over.


Run and I'm getting 4.5mbps download on my 25mbps line.


What do you want for $30/month, right?


Now, I see they are offering 60mbps for the same $30 rate. So, If I was to get that I might get around 20mbps at night. Is that how this is supposed to work? Pay for way more just to get way less?


You have to wonder... if Comcast can boost your speed by hitting a few keys on their computer and can offer 60mbps for $30/month on the very same system they and you had the day before, why are we being subjected to slowing speeds day after day?


Why is that, Comcast?


Re: Another evening of crappy service

Start here: troubleshooting guide. If you still need help, please post your equipment details (make/model of your modem/gateway/router) and a screenshot of your signal levels and your error/event log. Thank you!

I am not an employee.
New Poster

Re: Another evening of crappy service

You just don't seem to get it do you.

New Poster
Official Employee

Re: Another evening of crappy service


Hi wheresmyspeed, I can assist you with getting your speeds where they need to be. The information that (nerdburg) provided is a great place to start, if you have already done some basic trouble shooting I can take it from here. I will need to verify some information first, please send me a private message with your full name, street address, MAC address, and account number. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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