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Here's two images of my my connection stats, 4 hours apart.
I have a Netgear C6300.
Comcast have been here 3 times since the original install. The last time was yesterday. He said he fixed something but said there was still a problem he could not identify.
I've asked an employee to check the CMTS for real-time and historical RF signal reports from your modem. They can also check your local node/plant for any degradation or error reports. You can expect a reply in this thread.
FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved.
Hi chchcheddar, I can help review this on my side for you. Please send me a private message with your account information (your name, address and account number).
They're coming again tomorrow morning for visit #4. We will see how this goes.
That credit sounds good though, where do I sign up for that?
Thank you and I have responded to your private message.
Hi chchcheddar, thank you for working with me through private message, and please reach back out if you have any questions in the future.