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After 3 Comcast visits: WiFi dropping, intermittent speed issues

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After 3 Comcast visits: WiFi dropping, intermittent speed issues

Here's two images of my my connection stats, 4 hours apart.

I have a Netgear C6300.

Comcast have been here 3 times since the original install. The last time was yesterday. He said he fixed something but said there was still a problem he could not identify.

 

 

Screen Shot 2018-05-02 at 1.06.08 PM.pngScreen Shot 2018-05-01 at 9.45.30 AM.png

 

Expert

Re: After 3 Comcast visits: WiFi dropping, intermittent speed issues

I've asked an employee to check the CMTS for real-time and historical RF signal reports from your modem. They can also check your local node/plant for any degradation or error reports. You can expect a reply in this thread. 

 

FYI: They owe you a $20 credit for every tech visit after the first for the same problem.You can also get a credit for your service from the time you first reported the issue until it is resolved.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: After 3 Comcast visits: WiFi dropping, intermittent speed issues

Hi chchcheddar, I can help review this on my side for you.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: After 3 Comcast visits: WiFi dropping, intermittent speed issues

They're coming again tomorrow morning for visit #4. We will see how this goes.

 

That credit sounds good though, where do I sign up for that?

Official Employee

Re: After 3 Comcast visits: WiFi dropping, intermittent speed issues

Thank you and I have responded to your private message.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: After 3 Comcast visits: WiFi dropping, intermittent speed issues

Hi chchcheddar,  thank you for working with me through private message, and please reach back out if you have any questions in the future.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!