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Account username used for logging into router

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Account username used for logging into router

I am trying to log into my modem to change my WiFi password. When I go to sign-in, I input my account username and I get a message back telling me it's incorrect. I've even used copy/paste it from my account page and I still get the message that it's incorrect.  Any ideas?

Official Employee

Re: Account username used for logging into router


@Denvergal1 wrote:

I am trying to log into my modem to change my WiFi password. When I go to sign-in, I input my account username and I get a message back telling me it's incorrect. I've even used copy/paste it from my account page and I still get the message that it's incorrect.  Any ideas?


Unless it's been physically changed, the password is password(all lower case) and admin is admin

 

If you download the Xfinity Xfi app on your smart phone, you can change it right from the app

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New Poster

Re: Account username used for logging into router

I can't get that far to use 'password' 'admin'.

 

I my account settings it says under WiFi Network and Password:

We cannot display your network name and password because you are using an unsupported XFINITY or personal device.

 

I've have an Xfinity TG1682G modem

 

I also tried a link that took me to (I can't remember the right numbers looked like this) W:10.01.1 and that's where it told me to sign-in first.

Official Employee

Re: Account username used for logging into router


@Denvergal1 wrote:

I can't get that far to use 'password' 'admin'.

 

I my account settings it says under WiFi Network and Password:

We cannot display your network name and password because you are using an unsupported XFINITY or personal device.

 

I've have an Xfinity TG1682G modem

 

 


Have you tried the Xfi app?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!
New Poster

Re: Account username used for logging into router

Installed xfi, opened it, logged in, and it keeps coming back saying its having trouble accessing my account.  This is enough for me tonight...