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ARRIS Incompatible based on filters?

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Regular Contributor

Re: ARRIS Incompatible based on filters?

If you're going to upgrade then you might as well go D3.1 and go with one of the 3 modems that support 3.1.  $ now saves $ later.

 

MB8600 / CM1000 / SB8200 are the 3 modems that will keep your connection working for at least a few years.

Gold Problem Solver

Re: ARRIS Incompatible based on filters?


ejones310 wrote: ... should be 200MB download ... TG862G ...

The signals you posted look OK. But https://mydeviceinfo.xfinity.com/device/arris-tg862g-421 rates the TG862G max download speed at "Up to 199 Mbps", so you'd need a faster device for 200 Mbps service. Use https://mydeviceinfo.xfinity.com/ to select one.

New Poster

Re: ARRIS Incompatible based on filters?

More info, here is the stream info from my modem

 

Downstream
Channel Bonding Value
Index
1
2
3
4
5
6
7
8
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
585MHz
591MHz
615MHz
645MHz
651MHz
657MHz
663MHz
669MHz
SNR
37dB
37.6dB
38.2dB
37.9dB
38.2dB
38.2dB
37.9dB
37.3dB
Power Level
4.5dBmV
4.8dBmV
4.3dBmV
4.2dBmV
4.5dBmV
4.3dBmV
4dBmV
4.2dBmV
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
Upstream Channel Bonding Value
Index 1 2 3 4
Lock Status Locked Locked Locked Locked
Frequency 16.5MHz 23MHz 29.6MHz 36.1MHz
Symbol Rate 5120KSym/sec 5120KSym/sec 5120KSym/sec 5120KSym/sec
Power Level 45dBmV 45.8dBmV 46dBmV 45.5dBmV
Modulation QAM64 QAM64 QAM64 QAM64
CM Error Codewords  
Index
1
2
3
4
5
6
7
8
Unerrored Codewords 212921871 212940645 212948676 212923333 212908863 212905018 212907255 212908191
Correctable Codewords 13 22 59 241 238 145 161 38
Uncorrectable Codewords 37 31 0 29 33
New Poster

ARRIS Incompatible based on filters?

Ive purchased my modem a while ago and recently I noticed that my speed is not as fast as it should be.  I pay for blast and should be 200MB download.  I seem to remember I had at least 120MB at one time.  Not is like 80MB.  When I connecto the xfinity page I see https://mydeviceinfo.xfinity.com/customerinfo "Incompatible based on filters"

 

Modem info 

ARRIS

Model = TG862G

Bought on Amazon (at one time I used the phone feature, now I dont care about that)

 

Note this model at first has the ARRIS firmware and settings.  After Xfinity activated it the firmware has been replaced with a Xfinity version.