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5 GHz WiFi channel disappeared.

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New Poster

5 GHz WiFi channel disappeared.

A couple months ago, my 5ghz WiFi band disappeared and wasn’t shown on any of my devices anymore even though the indicator light on the modem was on. I just got a replacement modem and the same thing is happening. What can I do?
Diamond Problem Solver

Re: 5 GHz WiFi channel disappeared.

Have you first tried powercycling / re-starting the device ? No joy ? Try hard resetting the device by pressing and holding in the recessed reset button on the rear for 30 seconds.

Official Employee

Re: 5 GHz WiFi channel disappeared.

Hello ADJ18, were you able to get this resolved? 

New Poster

Re: 5 GHz WiFi channel disappeared.

Whenever I restart the Gateway the 5 reappears but eventually (within 24 hours) disappears again. I’ve tried this 3-4 times already. Thoughts?