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ÁDMIN TOOL - Forgot username and password

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New Poster

ÁDMIN TOOL - Forgot username and password

I have spent all day with Comcast, 5 different people and nobody can help me figure out how I can change my information for the Admin Tool.  Is it so difficult?  I want to change some settings and I haven't used it in quite a while.  I have no idea what my username or password is.


Can someone help?


Re: ÁDMIN TOOL - Forgot username and password

Reset the device back to factory settings. Use a paperclip or similar device to depress the button recessed in a small hole on the back of the device. Hold it for about 30 seconds. 


Username is admin

Password is password

I am not an employee.
New Poster

Re: ÁDMIN TOOL - Forgot username and password

Thanks, I'll give it a try.  I did reset the modem, but I don't think I held it down for 30 seconds.  I hope it works, will post afterwards.