Community Forum

transfer of landline from old provider

New Poster

transfer of landline from old provider

I recently ordered xfinity home phone and internet service, I told the representative that I wanted to keep the phone number that have and was told yes.  after they installed my services I waited 3 days and when I called to see when my phone number would be transfered I was told that they couldn't do it. why can't my number be transfered over, I was told that it could be

Official Employee

Re: transfer of landline from old provider

Hi tutlady1. I can assist in checking on your telephone service order and phone number portability. Please send me a private message and include your full name, service address, and account number so I can assist you.