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phone outing

New Poster

phone outing

Why is it that my phone has acted up 3 times in the last 2 weeks people call and then i talk but they can't hear me. i have to keep restarting my router.

Official Employee

Re: phone outing


Hi wstan1, normally an issue like this is caused by a poor signal going to your modem, resetting the modem should clear up the problem. Since the problem keeps coming back I ran some tests on your equipment and your signal, I don't show anything that would be impacting your services at this time. Are you still having issues with your phone cutting out?